Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team and what we can help with.
How to Reach the Team
The best way to contact us is by email. We read every message that comes in and try to respond within two working days, though this can stretch a little during busier periods. Please tell us what your enquiry relates to in the subject line — for example "review correction" or "bonus terms question" — so we can route it to the right person quickly.
We do not currently offer live chat or phone support for site enquiries. If you are trying to reach a specific casino's customer support team about your own account, bonus or withdrawal, that request needs to go directly to the operator in question, not to us — we cover and compare non GamStop casinos, but we do not operate any of them.
What We Can Help With
We publish research-based guides and reviews covering casinos not on GamStop, including how their welcome bonuses, wagering requirements and payment methods work. Here's where readers most often get in touch:
- Questions about a review or offer — If something about how we've described a welcome bonus, deposit method or wagering requirement on our Best Non GamStop Casinos 2026 page is unclear, ask us directly and we'll explain our reasoning.
- Corrections and out-of-date information — Casino offers, terms and licensing details change regularly. If you've spotted something on the site that no longer matches what a casino advertises, let us know so we can check it against current sources.
- Content suggestions — If there's a topic around slots, live dealer games, sports betting or payment methods you'd like us to cover in more depth, we're happy to hear it.
- Editorial or partnership enquiries — If you represent a casino brand, payment provider or another organisation and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, please mention this in your message so we can point you towards the right support, or go straight to the resources below.
A Note on Non GamStop Casinos and Your Own Protections
Because the casinos we cover operate outside GamStop, they typically hold licences from jurisdictions outside the UK Gambling Commission's remit rather than a licence issued in Great Britain. This matters for the level of consumer protection you can rely on. Standard UK Gambling Commission safeguards, and the ability to lodge a formal complaint through a UK-licensed dispute process, generally do not apply to operators regulated elsewhere.
If you've registered with GAMSTOP as part of a self-exclusion, be aware that scheme only covers UK-licensed operators — it will not block access to sites outside that licensing regime. If you contact us with a question about self-exclusion, deposit limits or account restrictions on a specific casino, we can explain how these generally work, but we cannot act on your behalf with the operator itself.
Getting Support Beyond This Site
If gambling has stopped feeling like entertainment, or you want to set limits before it becomes a problem, several UK organisations offer free, confidential support:
- GamCare — free advice, support and a national helpline for anyone affected by their own or someone else's gambling.
- GAMSTOP — the UK's national self-exclusion scheme for GB-licensed gambling websites and apps.
- Gambling blocking software — tools installed at device or network level can restrict access to gambling sites, including those outside GAMSTOP's scope, and can be a useful additional safeguard.
We're not a support service ourselves, but if you email us mentioning a concern of this kind, we'll always try to point you towards the right place rather than leave the message unanswered.
What to Expect After You Write to Us
Every message is read by a real person on our editorial team — we don't rely on automated replies to close things out. Once we've looked into your query, whether that's a factual check against a casino's current terms or a general question about how something works, you'll get a direct reply. We aim for two working days, and we'll always follow up even if an answer takes longer to pin down.
Accuracy matters to us more than speed. If your message flags something that turns out to need a correction across our content — for example a change to a wagering requirement or a withdrawal limit — we'll update the relevant page and let you know once it's done.